Health and Safety practices for Covid-19

UPDATE 5/29: Under NC Executive Order 141, we have been allowed to reopen at a reduced capacity and with a number of new health requirements. We are currently only seeing existing, low risk clients unless you have a referral from our health care partners. Please call your therapist or our office to discuss these changes and to check our availability.

WE ARE NOT ACCEPTING NEW CLIENTS WITHOUT A REFERRAL FROM A PARTNER HEALTH CARE PROVIDER AT THIS TIME. We anticipate accepting new clients when NC and Mecklenburg County enter Phase 3.

EDIT 5/19/2020: We are currently awaiting word on if massage therapy will be included in Phase 2 reopenings. Personally I consider this to be unlikely as we are barely hitting the proposed indicators as of May 14th (less than a week after Phase 1, and therefore not showing new transmissions from a 10 day incubation.)

IN ORDER TO PROTECT OUR CLIENTS AND THERAPISTS, AS OF 3/20/2020 WE HAVE TEMPORARILY CLOSED OUR DOORS TO THE PUBLIC. THANK YOU FOR YOUR SUPPORT. We hope to reopen to the public in early April. The best way to ensure that this happens is to practice social isolation.

Remember, the goal is not to prevent you from getting Covid-19, but to assume you are asymptomatically infected and avoid spreading it.

Want to help support businesses even if they’re closed to the public? Buy gift certificates online now for future sessions. This will help spread out the economic impact of reduced bookings. You can also buy ebooks for self care: 8 Stretches for the Every Day Athlete, and Tennis Ball for Self Massage.
You can purchase from our website here.

CURRENT STANDARD PRACTICES (as of March)

(* indicates requirement by State or National Boards)

  • *Wash linens between each client, including face rest and arm rest covers
  • *Wash hands immediately before and after each client
  • Hot wash with Oxyclean booster
  • 2-4x per year bleach wash all linens
  • Disinfectant wipes used to wipe down door handles, computers, phones, countertops, light switches, cabinet handles,  etc

PERMANENT CHANGES WE ARE MAKING

  • Review and update hand washing policies
  • Review and update sick day and sick cancellation policies
  • Put clock next to therapist break room sink to ensure 30-45 second wash
  • More frequent wash of non client linens (holsters, dust clothes, etc)
  • Adding non porous barrier layer between client and cushioning to all tables

TEMPORARY SAFETY MEASURES WE ARE TAKING

  • As we are officially under a state of emergency, high risk clients such as the elderly, immunocompromised, or care takers for the above are asked to cancel appointments.
  • EDIT 5/19: Stagger and spread out appointments to reduce the number of people in the waiting room at one time. Please note this may affect availability
  • EDIT 5/19: For therapist safety, we may require a review of health prior to a client’s return following illness
  • EDIT 5/19: Masks will be required for both clients and therapists during their sessions
  • EDIT 5/19: Pulse oximeter readings will be taken to check for silent hypoxia, an under recognized sign of active infection
  • EDIT 5/19: temperature will be taken to check for fever, a sign of active infection
  • EDIT 5/19: Failure to comply with above safety checks and appointment requirements will be considered a no show appointment and you will be charged a 50% cancellation fee
  • EDIT 5/25: HEPA filter in the therapy room during occupied hours
  • EDIT 5/25: EPA-approved disinfection of chairs, tables, and client surfaces between each session
  • EDIT 5/25: EPA-approved disinfection of phones, tablets, monitoring devices, and keyboards between each session
  • EDIT 5/25: Required signage regarding occupancy limits, guidelines, and safety measures
  • EDIT 5/25: Clean linens stored in covered bins until use.
  • Bleach wash all linens until spread of Covid-19 is significantly curbed
  • Changing out soft fleece headrests for vinyl ones for easier cleaning
  • Blankets by request only. Moving from hand made blankets to fleece ones for easier cleaning.
  • More lenient cancellation policies for sick clients

More changes may be added as we review our practices for client and therapist health. Thank you for your continued patronage.

Want my story? Click Here to read about my experience with the 2002 SARS outbreak during my time in Toronto, North American entry point and infection hot spot.