Health and Safety practices for Covid-19

IN ORDER TO PROTECT OUR CLIENTS AND THERAPISTS, AS OF 3/20/2020 WE HAVE TEMPORARILY CLOSED OUR DOORS TO THE PUBLIC. THANK YOU FOR YOUR SUPPORT.

We hope to reopen to the public in early April. The best way to ensure that this happens is to practice social isolation. Remember, the goal is not to prevent you getting, but to assume you are and avoid spreading it.

Want to help support businesses even if they’re closed to the public? Buy gift certificates online now for future sessions. This will help spread out the economic impact of reduced bookings. You can also buy ebooks for self care: 8 Stretches for the Every Day Athlete, and Tennis Ball for Self Massage.
You can purchase from our website here.

With the increased concern around both an aggressive flu season and the spectre of coronavirus, here is a review of our health and safety practices so that you know how we are caring for our clients.

CURRENT STANDARD PRACTICES 

(* indicates requirement by State or National Boards)

  • *Wash linens between each client, including face rest and arm rest covers
  • *Wash hands immediately before and after each client
  • Hot wash with Oxyclean booster
  • 2-4x per year bleach wash all linens
  • Disinfectant wipes used to wipe down door handles, computers, phones, countertops, light switches, cabinet handles,  etc

PERMANENT CHANGES WE ARE MAKING

  • Review and update hand washing policies
  • Review and update sick day and sick cancellation policies
  • Put clock next to therapist break room sink to ensure 20 second wash
  • More frequent wash of non client linens (holsters, dust clothes, etc)
  • Adding non porous barrier layer between client and cushioning to all tables

TEMPORARY SAFETY MEASURES WE ARE TAKING

  • As we are officially under a state of emergency, high risk clients such as the elderly, immunocompromised, or care takers for the above are asked to cancel appointments.
  • Changing out soft fleece headrests for vinyl ones for easier cleaning
  • Put disinfectant wipes in each room to encourage more frequent cleanings of chairs, tables, and client surfaces
  • Put disinfectant wipes at the desk to encourage more frequent cleaning of phones, tablets, and keyboards
  • Increase signage regarding hand washing techniques and general health guidelines
  • Bleach wash all linens until flu season is over
  • Blankets by request only. Moving from hand made blankets to fleece ones for easier cleaning.
  • More lenient cancellation policies for sick clients
  • Stagger and spread out appointments to reduce the number of people in the waiting room at one time. Please note this may affect availability
  • For therapist safety, we may require a review of health prior to a client’s return following illness

More changes may be added as we review our practices for client and therapist health. Thank you for your continued patronage.

Want my story? Click Here to read about my experience with the 2002 SARS outbreak during my time in Toronto, North American entry point and infection hot spot.